Shipup - Senior Staff Engineer (Back-end & Infrastructure)
Based in: Paris or full-remote position (1-hour difference from Paris timezone)
Contract: Full-time permanent contract
Manager: Florian, VP of Engineering
Team: Technical team, cross-functional role
Budget: from 80 to 92 k€ base salary + bonus
About Shipup
Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey. We enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs.
Who we are
At Shipup, we enjoy working with humble engineers who seek to work in a learning, collaborative, and friendly environment. Our developers come from diverse education backgrounds and know how to use and adapt their tools according to the challenges. They do care and are proud of how they do their stuff but also why. They enjoy contributing to the company and product activities that allow them to make an impact beyond the code itself.
Context
Following a horizontal move of the person responsible for technical leadership of our backend and infrastructure, we’re hiring a Senior Staff Engineer (Back-end & Infrastructure) to assume these crucial responsibilities.
As a Senior Staff Engineer (Back-end & Infrastructure) @Shipup
This critical role will have a significant impact on the entire product, focusing on the areas most crucial for our business's success. As a key leadership position, this role will also set the standard for behaviors and expectations within the team on the backend and infrastructure side. Your main mission will be to ensure the development, reliability, and scalability of the backend systems and infrastructure to support the organization’s growth.
Key responsibilities:
- Play a pivotal role among the other technical leader members, in developing a coherent technology strategy that aligns with the organization's overall goals and product priorities.
- Ensure that architectural decisions for key product initiatives are in harmony with their objectives.
- Ensure service reliability: Managing incidents, setting and measuring service level objectives, maintaining and evolving recovering plans, evolving application observability and monitoring.
- Oversee and optimize our cloud infrastructure, ensuring resource allocation is balanced, especially during high-peak periods like Black Friday.
- Actively participate in refining engineering processes such as continuous integration/continuous deployment (CI/CD) and code reviews to enhance team productivity, efficiency, and elevate product quality and security.
A few specific things that you could work on (not an exhaustive list):
- Evaluating relevance to switch from a worker-based approach to an event-driven one.
- Improving our staging environment to make it closer to our production environment.
- Re-evaluating our on-call policy and playbook.
- Pairing with squad developers on day-to-day product work to share knowledge and practices.
- Framing (or help framing) tech and product initiatives.
- Jumping onto sudden problems that can harm the business.
- Discuss with the customer success team the technical limitations that make some use cases difficult to address.
Please be aware that this role will involve a significant hands-on commitment, approximately 70% of your time.
Our team
You will join the Tech & Product team, which consists of eighteen people led by Léa (CPTO) and Florian (VP of Engineering). This team is divided into two squads and transversal members.
Tech stack:
- Ruby on Rails mainly with some Go for backend
- TypeScript, React (with Hooks), Redux, React Testing Library, CSS Modules, Webpack (with federated modules) for frontend
- Hosted on GCP
- Datadog, LogDNA, Sentry for monitoring
- A scalable monolith with some additional microservices
- PostgreSQL + Elasticsearch + RabbitMQ + Redis for storage
- Kubernetes + Docker for ops
- Global Asana, project management tool
- Metabase, business intelligence platform
- Slack, messaging platform
- Notion, collaboration platform
- PayFit, payroll & compliance for french talents
- Lattice, people success platform
- Deel, payroll & compliance for international talents
Your manager responsibilities
Florian joined Shipup in September 2021 as our first VP of Engineering to ensure we deliver at a constant pace and with high quality. His duties largely involve methodologies and people-related topics. Additionally, his role is to centralize information to maintain consistency and ensure the tech team meets business needs. He is used to discussing and challenging your topics, as we have always had this strong tandem collaboration since his beginning. During your first year, as a hiring manager, he primarily expects you to:
- Provide input and drive valuable, impactful changes to the current architecture and infrastructure.
- Became naturally the go-to person for the team when it comes to discussing challenging technical choices to be made.
- Set the standard of excellence for the backend side.