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Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world's crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland, and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow, and manage crypto assets – including the Ledger hardware wallets line with more than 6 million units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust, and Transparency. Hear from our employees how they shape the work we do here.
Primary responsibilities:
- As part of our SRE team, you'll drive technology's transformation by launching new platforms, building tools, automating complex issues, and integrating with the latest technology.
- Site Reliability Engineers leverage their experience as software and systems engineers to ensure applications integrated by SRE are available, have full-stack observability, and have continuous improvement through code and automation.
- We seek an experienced candidate in reliability engineering who thrives on and enjoys solving complex problems through innovation and impacting change at scale.
- You'll bring a strong mix of software engineering, operations, and systems engineering experience to the role, with experience in integrating complex systems.
In this role, you will:
- Participate in building a DevOps/SRE culture and enable the transition to modern infrastructure management and deployment practices.
- Participate in building the SRE team roadmap (vision and delivery accountability). Anticipate stakeholder needs, game-changing technologies emergence, and challenge scope/deadlines.
- Perform integration of platform software components.
- Participate in designing and delivering solutions to improve the availability, scalability, latency, and efficiency of systems.
- Influence and create standards & best practices in support of service-level objectives.
- Automate key SRE metrics, including SLOs/SLAs and error budgets.
- Provide expert support to our level-2/application support team to troubleshoot priority incidents and conduct post-mortems.
- Apply analytics on past incidents and usage patterns to predict issues and take proactive actions.
- Ensure control of technical debt and promote quality practices.
- Follow SRE and chaos engineering approaches across all strategic systems to predict in coordination with Service Design and prevent outages and improve solution availability.
- Drive adoption of self-healing and resiliency patterns such as circuit breakers, bulkheads, etc.
- Design and conduct performance tests, identify bottlenecks, and opportunities for optimization.
What we're looking for:
- 8+ years in cloud engineering at scale, in organizations operating SaaS solutions.
- Proficiency in working in Unix/Linux environments, Git, Python, Terraform, Kubernetes, AWS cloud solutions and architectures, CI/CD tools, Argocd, Ansible, configuration management, etc.
- Strong knowledge of observability practices, with experience implementing and managing Logging, Monitoring, and Alerting frameworks with solutions such as Datadog or Prometheus/Grafana/Loki.
- Experience in cross-functional work and the ability to demonstrate a collaborative approach regarding building key relationships across the organization and define projects scope, goals, plan, and deliverables.
- "Customer focused" with the ability to identify and understand both internal and external customers' needs.
- Creative problem-solving and analysis skills with an ability to identify, develop, and implement solutions to meet the needs of the business.
- Excellent presentation and written communication.
- Ability to deal with ambiguity, high levels of pressure, and rapidly changing environments.
- Engineering degree.
What's in it for you?
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
- Flexibility: A hybrid work policy.
- Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks, and drinks.
- Medical: Comprehensive health insurance policy offering extensive medical, dental, and vision care coverage.
- Well-being: Personal development, coaching & fitness with our dedicated partners.
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days.
- High tech: Access to high-performance office equipment and gadgets, including Apple products.
- Transport: Ledger reimburses part of your preferred means of transportation.
- Discounts: Employee discount on all our products.
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age.
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