Senior Project Manager

Diabolocom empowers organizations worldwide to foster customer loyalty and drive business growth. Our innovative, cloud-based solution, enhanced with proprietary AI technologies, optimizes contact center management for businesses of all sizes, facilitating customer interactions across all communication channels.

As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and the provision of phone numbers globally.

Our comprehensive suite of AI services, specifically designed for customer relations, improves data quality and automates numerous tasks. These services, fully integrated into our cloud contact center solution, are also accessible via API in multiple languages.

We enable Customer Service and Sales teams to effectively manage all inbound and outbound exchanges with our cutting-edge call dialing system. Our solution seamlessly integrates with major market CRMs and offers real-time supervision and advanced analytics features.

With a presence in Europe, the United States, Brazil, and the UAE, Diabolocom supports over 350 clients with agents distributed across more than 60 countries.

🚀 The Product:
Our omnichannel contact center solution is cloud-based and powered by AI. The product integrates with various third-party solutions like CRMs and also through APIs.

Our technology simplifies every interaction, enabling businesses to deliver personalized customer experiences. Each product feature directly impacts our users. The product caters to three distinct personas: Agent, Supervisor, and Administrator.

💪 Your Future Missions:
As a Senior Project Manager at Diabolocom, you will play a key role in implementing our solution for our strategic clients.

• You will lead complex projects end-to-end in Build and Run phases, for clients across diverse sectors (retail, healthcare, real estate, etc.): scoping, configuring solutions (contact center, AI…), integrating with the client's IT ecosystem (CRM, business tools), testing phases, go-live, and continuous optimization.
• You will manage project governance, milestones, risk management, and ensure commitments (quality, deadlines) are met.
• You will be responsible for the telecom aspects of projects: number allocation, portability, managing ARCEP regulatory changes…
• You will manage client relationships at a strategic level, lead steering committees, and handle sensitive or escalation situations.
• You will act as an expert consultant, providing recommendations based on industry best practices to optimize the performance of deployed systems.
• You will collaborate closely with Sales, Product, Technical, and Customer Operations teams, contribute to pre-sales phases on strategic opportunities, and participate in partner support when necessary.
• You will contribute to the continuous improvement of internal processes and support the skill development of junior project managers.

Your Profile:

• Experience in implementing SaaS solutions.
• Previous experience in direct client interactions.
• Degree from an engineering school with significant project management experience, preferably with a cloud software vendor.
• Client-oriented with excellent organizational skills.
• Strong interest in web technologies and the ability to collaborate effectively with internal teams.
• Excellent oral and written communication skills in French and English.
• Proficiency in Spanish is a plus.

🌟 What We Offer:

• Direct interaction with clients from diverse sectors.
• An international work environment where English is the common language.
• Full responsibility for project management, from understanding client needs to solution implementation.
• A comprehensive onboarding program.
• A multicultural team composed of colleagues from 5 countries and 10 different nationalities.
• Your choice of IT equipment: PC or Mac.
• 2 days of remote work per week.
• Meal vouchers (Swile card).
• Exciting team-building events in various locations: Corsica, Marrakech, Djerba...
• A high-impact role in a company that values your contribution.
• The opportunity to join a growing company with numerous career prospects.
• A central location in Paris, near Opéra Garnier.

Recruitment Process:

• Call/video call with a Talent Acquisition Manager.
• Video call with a Senior Project Manager or Team Leader.
• Use case.
• On-site interview with Audrey, Project Manager Lead, and Constance, Head of Customer Operations, and a fit interview with one or two members of the Project team.

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion, disability, age.