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✨ Team Overview ✨

Working within the Digital Workplace Operations Team and providing exceptional customer support and technical expertise. The team is fast-paced, and team members must be self-motivated and team players. Supports a global organization in addition to local offices.

🛠️ Key Responsibilities 🛠️

Provide HW/SW support, repair, deployments, imaging, migrations, installs-moves-adds-changes-upgrades & connectivity issues.
Perform email account maintenance & minor network administration – Active Directory, etc.
Maintain hardware and software inventory records.
Ability to lead small projects with minimal guidance.
Assist with analysis, maintenance, documentation, and testing of software and hardware.
Advise or train customers regarding the technical aspects and use of standard software packages.
Support on technical projects for EUC Operations.
Maintain and update user documentation.
Participation through all aspects of the Hardware development life cycle: Design, development, review, and implementation of new systems.
Provide training & guidance to team members, including automation.
Provide training & guidance to team members on macOS.
Provide support for cloud-based apps and client software such as Office 365, including SharePoint, OneDrive, Teams, and Office Apps.
Support and configuration of tablet/smartphone technologies and apps, including Surface, iPad, iOS, and Windows.

✅ Essential Requirements ✅

Minimum 2-3 years of PC support in a medium or large corporate environment.
Hardware & Software certifications in current technologies desirable – Microsoft, Lenovo, HP, Apple, etc.
Excellent customer service skills, both in person and over the phone or written via a remote session / email / chat client, etc.
Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities, including operating systems (Windows/macOS) and Microsoft Office in a corporate environment.
Solid PC hardware skills – competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement, and configuration, etc.
Experience in the administration of user accounts and properties – creation, deletion, and maintenance, etc. Basic Active Directory experience.
Microsoft Teams – Chat client support, conference collaboration software support, video and voice support.
Beginner to intermediate level Unix knowledge.
Knowledge of JAMF Casper.
Experience with Adobe Creative Cloud.
Experience with Smart Technologies Interactive Whiteboards and Displays.
Familiar with online meeting platforms like Cisco WebEx and Teams.
Networking, and A/V experience a plus.

📍 Location and Compensation 📍

This role will be based at our Warsaw office, where we have a hybrid working setup, with at least 3 days a week in the office.

Pursuant to Polish pay transparency requirements, candidates will receive information about remuneration for this position at the appropriate stage of the recruitment process and before employment is established. Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors, including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s benefit package.

🔗 Additional Information 🔗

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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Workplace Support Engineer - m/f/d (R-19101)

Skills