IT Support Engineer 👨💻
The IT Support Engineer is a global technical & customer service role that provides L2 end-user support and participates in various technology initiatives & projects.
Core job responsibilities:
- Provide a high level of customer service & end-user support
- Provide remote and desktop support across the globe
- Provide VIP\Executive level support
- Utilize our ITSM platform to categorize, prioritize and escalate issues as necessary
- Take ownership of issue\request through resolution or escalation
- Analyze hardware and software problems, troubleshoot per approved procedures
- Participate in project-related activity in varying capacity
- Perform hardware and software setup, configuration, and testing per current standards and approved procedures
- Help create and maintain system support documentation
- Help with procurement and management of hardware and software licenses
Experience and Requirements:
- 2 + years of experience in Microsoft Windows, Apple, network troubleshooting & web-based application support
- 2 + years of experience in providing desk side and remote support
- Knowledge of ITIL methodologies preferred but not necessary
- Strong experience and understanding of Office365 & SharePoint.
- Some experience in Windows and Apple deployment technologies
- Experience in working with Jira Service Manager preferred but not necessary
- Strong remote end-user support experience
- Experience in working with Okta or similar SSO technologies
- Bachelor’s degree in computer science or related field is advantageous
Attributes:
- Strong interpersonal skills and thoughtful and effective communicator
- Ability to stay calm and professional under pressure
- Excellent analytical and problem-solving skills
- Excellent time management and organization skills
- High aptitude and interest in learning new technologies
Please note:
- This position is only available to candidates who are currently residing in Denmark.
- Unfortunately, we are unable to consider applicants outside the country.
Job IDs: