Scaleway 🌐
Hardware Support Engineer 🛠️
About Scaleway
Founded in 1999, Scaleway is the cloud subsidiary of the Iliad group, one of the leaders in telecommunications in Europe. Our mission is to foster a more responsible digital industry by helping developers and businesses create, deploy, and adapt applications to any infrastructure.
From our offices in Paris and Lille, we daily improve Scaleway's cloud ecosystem, of which we are the first users.
Our 25,000 customers choose us for our multi-AZ redundancy, our fluid user experience, our carbon-neutral datacenters, and our native multi-cloud architecture management tools. Our products include fully managed solutions for bare metal, containerization, and serverless architectures, thus offering a responsible choice in the field of cloud computing.
Join our dynamic team of nearly 600 employees from diverse backgrounds, in a stimulating and international environment combining technical excellence, creativity, and sharing.
About the job
The Hardware Support team is part of the Hardware organization and is responsible for the company's hardware activities; from qualification to prototype and rack-level design, from tool development to hardware support.
The Hardware Support team is responsible for supporting all hardware server assets in production during their respective life cycle. The team interacts with all internal teams and does not interact directly with the end customer (not a customer-facing team). This includes a lot of respective activities and implies working and interacting with a lot of people internally.
The installed base is composed of 10s thousands of servers and is growing fast; the team aims to grow accordingly.
As a Hardware Support Engineer, your mission will be to support and maintain the production and internal infrastructure servers from a hardware perspective. The mission is to secure a high level of availability and quality for the servers in production by making sure to implement all of the required actions and to engage with the other internal teams (data center teams, logistics team, etc.) or hardware vendors.
Responsibilities
- Monitor, detect, investigate, and fix problems on the hardware servers installed base
- Implement corrective and preventive actions as necessary
- Engage the vendors or manufacturers as required, according to the contract and support/SLA contracts, and follow up until the problem is fixed
- Liaise with manufacturers with regard to bug fixes, requests for enhancement, etc...
- Qualify, test, validate, and maintain the various firmware stacks update
- Take part in the server qualification process by leveraging your day-to-day experience
- Collaborate with the product, customer support, infrastructure, network, sales, and other internal teams to drive the problem to resolution
- Document technical information, procedures, and action plans
- Tech watch in order to stay up-to-date with technology
Our Technical Stack
- Open-source
- Large-scale environment (10s of thousands of servers)
- Various HW (servers, storage, network equipment) vendors
- Various Linux OS (we tend to prefer Ubuntu and Debian)
- Redash, Mysql
- Python, Go
- APIs
Minimum qualifications
- Passionate about cloud computing, hosting, hardware or data centers,
- Strong knowledge of computer hardware,
- Strong understanding of server administration (including firmware, UEFI, BMC, PXE, IPMI, …),
- Troubleshooting skills,
- Service / Support technical background, in production environment,
- Capacity to share and document information and experience,
- Team player, curious, self-motivated,
- Excellent command of English
Preferred Qualifications
- Experience operating large-scale systems, distributed, business-critical systems,
- Datacenter environment knowledge (power & cooling),
- Cloud and/or Cloud infrastructure knowledge is not mandatory, still, it is a plus
Location
This position is based in our offices in Paris or Lille (France)
Recruitment Process:
- Screening Call with Diane PAUL- Talent Acquisition Manager (30 mins)
- Manager Interview with Marc RAYNAUD- Hardware Support Manager (45 mins)
- Tech and Team Interview in our office in Paris
- HR Interview with Diane PAUL- Talent Acquisition Manager (30 mins)
If you don't think you check all the boxes, don't hesitate to apply anyway. Don't limit yourself to a job description - you never know!
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