Hardware Support Engineer

Scaleway 🌐 | Scaleway Blog | Scaleway sur X

🚀 Hardware Support Engineer

About Scaleway

• Founded in 1999, Scaleway is the cloud subsidiary of Iliad Group, a leading European telecom operator.
• Mission: Foster a more responsible digital industry by helping developers and businesses build, deploy, and scale applications on any infrastructure.
• 25,000+ customers choose Scaleway for its multi-AZ redundancy, seamless user experience, carbon-neutral data centers, and native multi-cloud management tools.
• Products include fully managed solutions for bare metal, containerization, and serverless architectures, offering a responsible choice in cloud computing.
• Dynamic team of 600+ employees from diverse backgrounds, in a stimulating and international environment that combines technical excellence, creativity, and sharing.

About the Job

• The Hardware Support team is part of the Hardware organization and is responsible for the company's hardware activities, from qualification to prototype and rack-level design, from tool development to hardware support.
• Supports all hardware server assets in production during their respective life cycle.
• Interacts with all internal teams (not a customer-facing team).
• Installed base of 10s of thousands of servers and growing fast; the team aims to grow accordingly.
• Adopting HPC technologies; you'll be part of the team that ensures support of the HPC clusters.

Your Mission

• Support and maintain production and internal infrastructure servers from a hardware perspective.
• Secure a high level of availability and quality for servers in production by implementing required actions and engaging with other internal teams (data center teams, logistics team, etc.) or hardware vendors.

Responsibilities

• Monitor, detect, investigate, and fix problems on the hardware servers installed base.
• Implement corrective and preventive actions as necessary.
• Engage vendors or manufacturers as required, according to the contract and support/SLA contracts, and follow up until the problem is fixed.
• Liaise with manufacturers regarding bug fixes, requests for enhancement, etc.
• Take part in the server qualification process by leveraging your day-to-day experience.
• Collaborate with product, customer support, infrastructure, network, sales, and other internal teams to drive the problem to resolution.
• Document technical information, procedures, and action plans.
• Tech watch to stay up-to-date with technology.
• Support HPC clusters: diagnose hardware faults and manage RMA with manufacturers while complying with strong SLA.

Our Technical Stack

• Open-source
• Large-scale environment (10s of thousands of servers)
• Various HW (servers, storage, network equipment) vendors
• Various Linux OS (Ubuntu and Debian preferred)
• Python, Bash
• APIs

Minimum Qualifications

• Passionate about cloud computing, hosting, hardware, or data centers
• Strong knowledge of computer hardware
• Strong understanding of server administration (firmware, UEFI, BMC, PXE, IPMI, etc.)
• Troubleshooting skills
• Service/Support technical background in a production environment
• Capacity to share and document information and experience
• Team player, curious, self-motivated
• Excellent command of English

Preferred Qualifications

• Experience operating large-scale systems, distributed, business-critical systems
• Datacenter environment knowledge (power & cooling)
• Cloud and/or cloud infrastructure knowledge (not mandatory, but a plus)

Location

• Paris office only

Recruitment Process

• HR Screening Call
• Manager Interview with Marc RAYNAUD- Hardware Support Manager
• Tech and Team Interview in our Paris office

Don't be discouraged if you don't meet all the requirements. Apply anyway! You never know!