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🚀 Hardware Support Engineer
About Scaleway
- Founded in 1999, Scaleway is the cloud subsidiary of Iliad Group, a leading European telecom operator.
- Mission: Foster a more responsible digital industry by helping developers and businesses build, deploy, and scale applications on any infrastructure.
- 25,000+ customers choose Scaleway for its multi-AZ redundancy, seamless user experience, carbon-neutral data centers, and native multi-cloud management tools.
- Products include fully managed solutions for bare metal, containerization, and serverless architectures, offering a responsible choice in cloud computing.
- Dynamic team of 600+ employees from diverse backgrounds, in a stimulating and international environment that combines technical excellence, creativity, and sharing.
About the Job
- The Hardware Support team is part of the Hardware organization and is responsible for the company's hardware activities, from qualification to prototype and rack-level design, from tool development to hardware support.
- Supports all hardware server assets in production during their respective life cycle.
- Interacts with all internal teams (not a customer-facing team).
- Installed base of 10s of thousands of servers and growing fast; the team aims to grow accordingly.
- Adopting HPC technologies; you'll be part of the team that ensures support of the HPC clusters.
Your Mission
- Support and maintain production and internal infrastructure servers from a hardware perspective.
- Secure a high level of availability and quality for servers in production by implementing required actions and engaging with other internal teams (data center teams, logistics team, etc.) or hardware vendors.
Responsibilities
- Monitor, detect, investigate, and fix problems on the hardware servers installed base.
- Implement corrective and preventive actions as necessary.
- Engage vendors or manufacturers as required, according to the contract and support/SLA contracts, and follow up until the problem is fixed.
- Liaise with manufacturers regarding bug fixes, requests for enhancement, etc.
- Take part in the server qualification process by leveraging your day-to-day experience.
- Collaborate with product, customer support, infrastructure, network, sales, and other internal teams to drive the problem to resolution.
- Document technical information, procedures, and action plans.
- Tech watch to stay up-to-date with technology.
- Support HPC clusters: diagnose hardware faults and manage RMA with manufacturers while complying with strong SLA.
Our Technical Stack
- Open-source
- Large-scale environment (10s of thousands of servers)
- Various HW (servers, storage, network equipment) vendors
- Various Linux OS (Ubuntu and Debian preferred)
- Python, Bash
- APIs
Minimum Qualifications
- Passionate about cloud computing, hosting, hardware, or data centers
- Strong knowledge of computer hardware
- Strong understanding of server administration (firmware, UEFI, BMC, PXE, IPMI, etc.)
- Troubleshooting skills
- Service/Support technical background in a production environment
- Capacity to share and document information and experience
- Team player, curious, self-motivated
- Excellent command of English
Preferred Qualifications
- Experience operating large-scale systems, distributed, business-critical systems
- Datacenter environment knowledge (power & cooling)
- Cloud and/or cloud infrastructure knowledge (not mandatory, but a plus)
Location
Recruitment Process
- HR Screening Call
- Manager Interview with Marc RAYNAUD- Hardware Support Manager
- Tech and Team Interview in our Paris office
Don't be discouraged if you don't meet all the requirements. Apply anyway! You never know!