✨ IT Service Desk Administrator ✨
🚀 The Role:
We are looking for an energetic and passionate IT Service Desk Administrator who will monitor, maintain, and provide high-quality systems support to the company’s departments. You will be responsible for managing and resolving IT-related issues/queries in an efficient and effective manner. You will also be involved in the company’s other IT projects as required. This is a great opportunity to be part of a well-established team within a rewarding and challenging environment!
🛠️ Main Responsibilities:
- Ensure proper and smooth operation of the MT4 and MT5 trading platforms
- Install, replace, and configure computer hardware, operating systems, trading platforms, and applications
- Troubleshoot hardware and software conflicts and repair or make adjustments when necessary
- Install and troubleshoot Windows-based systems
- Work with Microsoft, GSuite, and cloud technologies
- Assist with the administration of Windows operating systems and Azure Portal
- Perform routine audits of systems and software, and resolve any problems identified
- Administer the company’s ticketing system and respond to staff requests within the agreed SLA, and log all IT support helpdesk calls in the ticket system
- Monitor our systems using monitoring tools
- Provide guidance, support, and training to staff on IT-related issues
- Liaise with external associates to solve any problems
🔑 Main Requirements:
- University Degree in Information Technology, or any other relevant field
- Experience in a similar position will be a major plus
- Working a shift schedule
- Excellent problem-solving and troubleshooting skills
- Proactive and efficient with strong organizational skills
- Ability to multitask, prioritize, and work independently
- Provide fast, polite, and efficient responses to all staff
- Knowledge of Windows 10/2012/2016 (macOS knowledge is considered a plus but not a must)
🎁 Benefit From:
- Attractive remuneration package
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
🤝 The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Deep Dive – First Interview with Your Future Team
- Final Connection – Final Interview
All applications will be treated with strict confidentiality!