First Revenue Operations Manager (RevOps)

🚀 Job Offer: Senior Revenue Operations Manager 🚀

Wooclap is seeking a highly motivated and strategic Senior Revenue Operations Manager to drive predictable, structured, and measurable growth across our diverse segments and go-to-market motions.

Your mission is to ensure seamless alignment between our Marketing, Sales, Customer Success, and Finance teams. You will be instrumental in creating a unified customer journey, maximizing the value we deliver to educators and corporate teams, and transforming strategy into efficient processes, reliable data, and clear decision-making frameworks to support sustainable growth.

You will report directly to the CEO. This role is critical for:

• Structuring and optimizing our pipeline generation and conversion.
• Enhancing customer support and retention across self-serve and sales-led motions.
• Building a robust operational foundation for Wooclap's international expansion.

🎯 Key Responsibilities

1️⃣ Growth Strategy & Cross-Team Alignment

• Act as the backbone of Wooclap’s growth operations strategy, in close collaboration with Leadership.
• Align Marketing, Sales, and Customer Success on funnel definitions, KPIs, and shared objectives.
• Structure and optimize the full customer lifecycle, from acquisition to retention and expansion.
• Bring clarity across segments (Education / Corporate) and motions (self-serve vs sales-led), ensuring consistent value delivery to our customers.

2️⃣ Funnel & Process Ownership

• Design, document, and continuously improve end-to-end processes (lead qualification, onboarding, renewals, expansion, low-touch and scalable motions).
• Identify friction points and bottlenecks across the funnel and proactively solve them.
• Improve forecast accuracy in collaboration with the Finance team.
• Ensure our processes enable teams to focus on what matters most: customer impact.

3️⃣ Tools, Systems & Data Reliability

• Own Wooclap’s growth tools ecosystem (CRM, billing, analytics, marketing tools — e.g. Hubspot, Pipedrive, Metabase, Teamleader, etc.).
• Ensure data consistency, automation, and reliability across systems.
• Be the go-to person for CRM structure, data model, and evolutions.
• Partner with Finance to ensure alignment between operational data and financial reporting.

4️⃣ Reporting, Insights & Decision Support

• Build and maintain dashboards covering:
  • Pipeline & conversion
  • Lead quality (MQL / SQL / CSQL)
  • Renewals, churn & expansion
  • Self-serve vs sales-led performance
• Provide clear, actionable insights to:
  • Heads of Sales, Marketing, and CX
  • Leadership team
• Translate data into concrete recommendations that improve performance and customer value.