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Brice
Open to new opportunities
Tech support officier
Antananarivo
Freelance
Hybrid remote
Technologies
About
Brice
Je suis un Administrateur Systèmes et Réseaux
Tech support officierAntananarivo
developer avatar
Professional experiences
10 years of experience as Tech support officier (or similar)
IT/Helpdesk
STTE/STMBAug 2019 - Jun 2020 · 10 months

Tanjombato -Forello
• Management of the IT infrastructure across all sites in Tana and Tamatave.
• Supervision of security and monitoring of network traffic (Smoke ping, Access
Report on Squid).
• Management of purchases and logistics for IT equipment (PCs, printers,
switches, etc.).
• Management and maintenance of all IT equipment (PCs, fingerprint
scanners, etc.).
• Monitoring the availability of tools and applications used by the company:
Tardenet, SydoniaWorlds, AS 400.
• Resolution of internal user issues.
• Suggestions for optimizing IT network management.
• Prevention through systematic PC scanning.
• Standardization of all applications for each department.
• Control and interface with IT subcontractors (Vigie, Landis, CBL, Blueline).

System and Network Administrator
Konecta - AntananarivoMay 2020 - today · 4 years 7 months

• Telephony Administration: Setup/Installation of the VoIP server (Xivo) and
configuration of IVR for incoming calls; Management of extensions on the VoIP
Server (Elastix) for administrative calls.
• Data Injection: Injecting records into the Dolibarr database and synchronizing
with the Caller to make outbound calls in a campaign.
• Squid: Filtering and whitelisting the traffic required by the clients.
• Vocalcom Administration (Hermes 360).
• Implementation of IT infrastructure projects: Developing necessary solutions
for information system functions.
• Maintenance of operational conditions for IT infrastructure: Administration,
monitoring, installation, management, and business continuity planning (BCP).
• Ticket Processing.
• Management of SQL/Mysql databases and data manipulation: Creating SQL
queries.
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IT support
Floreal Knitwear - AntananarivoAug 2014 - Jul 2019 · 4 years 11 months

• Management, installation, and maintenance of all IT equipment and Level I
and II support (switches, routers, PCs, laptops, fixed-line phone extensions,
printers).
• Management and maintenance of payroll and production management
applications (Oracle), OpenVPN (Transit).
• Logistics management for IT equipment.
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• Assistance and technical support (hardware, software, applications) for
users.
• Management of data backups, applications, and the internal server.
• Raising user awareness to adhere to IT security procedures and best
practices.
• Management of IP telephony (Alcatel PBX), installation and maintenance.
• Installation and management of video projection and video conferencing
(Polycom RealPresence 500).
• Participation in IT projects at Floreal Knitwear (sharing, archiving, ERP, etc.).
• Ensuring the relationship with the Internet service provider, Telma, regarding
technical issues (billing, monitoring, bandwidth upgrades, etc.).
2014: Stock Manager of Yarn at Floréal Madagascar:
• Management of yarn stock in a small warehouse.
• Management of incoming and outgoing yarn flows.
• Price evaluation in relation to remaining stock.

Concepteur de Livre APS au sein
Ministere de l'education National - AntananarivoApr 2011 - Mar 2012 · 11 months
Vice-president
Club Academy - AntananarivoMar 2010 - today · 14 years 9 months

-Coordination of activities: Participate in the planning and coordination of
cultural and sports activities, ensuring their smooth operation and alignment
with the association’s goals.
-Team management: Managing different teams (Karate, choir. Social Act) and
organizing their activities.

Chef d'equipe lors de recensement de fonctinnaire d'Etat Malgache
OGIPD - AntananarivoFeb 2008 - Jul 2008 · 5 months
Controleur General
Club Academy - AntananarivoFeb 2004 - Jan 2007 · 2 years 11 months
Schools
5 years of higher education
INSI
Master 1 (M1), Data Siences/Analytics2024
Net Pro
Certificat, administrateur réseaux et systèmes2017
Attestation d'etude Approfondie
AEA, Energetique2009
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Université d'Antananarivo
Maitrise en Physique Option "Energetique", Energie2008
Ecole polytechnique d'Antananarivo
Page 3 of 4 Diplome d'etude Superieur Specialie en Technologie Nouvelle et Systeme d 'information, NTIC2008
Links
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Technologies
Skills
Interested by...Devops
Languages
  • French
  • English
Tests
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