✨ Shape the Future with Dun & Bradstreet ✨
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
🌟 Job Summary 🌟
The Senior Vice President, Global Data Operations leads the enterprise-wide operational strategy and execution across the full data lifecycle—from acquisition and ingestion through curation, governance, quality, deployment, and customer delivery. This role ensures our data is reliable, trusted, cost‑efficient, and available at scale, and that D&B meets rigorous regulatory, privacy, and security requirements across all regions. SVP, Global Operations builds and empowers high‑performing global teams, partners across Product, Technology, Operations, and Commercial, and drives measurable outcomes through well-defined SLAs, automation, and continuous improvement. Additionally, this role incorporates transformation leadership and operational practices including modernization of the data supply chain and continuous improvement through automation and simplification.
✅ Essential Key Responsibilities
- Strategy & Operating Model: Define and execute the global Data Operations strategy, establishing a scalable operating model and standards that deliver operational excellence across regions and lines of business. (20%)
- Transformation Leadership: Lead transformation of the data supply chain, incorporating automation, simplification, and modernization initiatives drawn from Head of Data Management & Operations role. (15%)
- Service Management & SLAs: Set, publish, and govern SLAs for data capture, research, curation, quality monitoring, and customer delivery; ensure SLAs are agreed with business units and are met or exceeded. (10%)
- Data Quality Operations: Embed quality metrics, automation, and continuous improvement into core operational processes; oversee global and regional programs that demonstrably improve product performance and customer satisfaction. (10%)
- Platform, Pipeline & Production Operations: Lead production operations for ingestion, matching/entity resolution (including D-U-N-S® stewardship), enrichment, survivorship, and publication pipelines across cloud platforms, ensuring resilience, observability, and cost efficiency. (10%)
- Vendor & Partner Operations: Oversee sourcing, evaluation, onboarding, and performance management of data suppliers and platforms; negotiate operating SLAs and ensure secure, compliant, and scalable partner operations. (10%)
- Governance, Compliance & Risk: Ensure adherence to data governance frameworks, privacy (e.g., GDPR/CCPA), security standards, and regulatory requirements; partner with governance teams to mitigate operational risk through controls and audits. (10%)
- Create and enforce policies for effective data management.
💡 Essential Skills and/or Certifications
- 15+ years progressive experience in data operations, data engineering, production operations, or adjacent functions; 10+ years leading large global teams and complex programs.
- Proven track record operating mission-critical data pipelines at scale with strong SLAs, incident response, and cost governance.
- Demonstrated expertise in data analysis and data quality operations (metrics, automation, tooling) and hands-on partnership with Product/Tech to drive measurable customer outcomes.
- Familiarity with cloud data platforms (AWS, Azure), orchestration, observability, MDM/entity resolution, metadata/lineage, and data catalog.
- Strong executive communication and stakeholder management; ability to influence at the C-suite level and translate business strategy into operational execution.
- Deep understanding of data governance, privacy, and security in regulated, multi-jurisdictional environments; experience designing controls and passing audits.
- Transformation mindset and experience leading modernization initiatives.
- Bachelor’s degree required; advanced degree preferred.
💪 Physical Requirements
- Ability to sit, speak and operate telephone and/or computer for long periods of time.
- Ability to handle pressure, stressful conditions, and conflict resolution.
- Ability to work day, evening and/or weekend hours as needed.
🎁 Benefits We Offer 🎁
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: Paid volunteer days & donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership rates.
- Medical, dental & vision insurance for you, spouse/partner & dependents.
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