Development of new makeup & skincare experiences for chanel.com
In charged of the packaging feature & development of a new personalization feature (check-out)
Gathering requirements from all markets and contributing to roadmap construction
Product strategy & discovery: defining the vision and strategy, organizing various discovery
workshops, conducting the User Research. Defining the key metrics
Product design: drafting the design brief, monitoring development of mock-ups and
prototypes, constructing customer journeys, leading the user tests, writing functional
specifications and participation to features priorisation workshops
Delivery & Testing: validating user stories, monitoring developments, organizing various
committees, conducting testing, and coordinating testing phases with the Regions
Analyzing performance
Conducting the Go-to-market strategy

Operations management & prioritization of bug tickets, and follow-up with IT
Analysing the existing processes and writing requirements to optimize the conversion rate
Selfcare journey: content & process optimization

User Research: qualitative & quantitative
Development of new features to enhance the online customer experience
Customer Service Manager: maintaining a 97% satisfaction rate
Management and training of 2 people