🚀 Job Offer: Senior Revenue Operations Manager 🚀
Wooclap is seeking a highly motivated and strategic Senior Revenue Operations Manager to drive predictable, structured, and measurable growth across our diverse segments and go-to-market motions.
Your mission is to ensure seamless alignment between our Marketing, Sales, Customer Success, and Finance teams. You will be instrumental in creating a unified customer journey, maximizing the value we deliver to educators and corporate teams, and transforming strategy into efficient processes, reliable data, and clear decision-making frameworks to support sustainable growth.
You will report directly to the CEO. This role is critical for:
- Structuring and optimizing our pipeline generation and conversion.
- Enhancing customer support and retention across self-serve and sales-led motions.
- Building a robust operational foundation for Wooclap's international expansion.
🎯 Key Responsibilities
1️⃣ Growth Strategy & Cross-Team Alignment
- Act as the backbone of Wooclap’s growth operations strategy, in close collaboration with Leadership.
- Align Marketing, Sales, and Customer Success on funnel definitions, KPIs, and shared objectives.
- Structure and optimize the full customer lifecycle, from acquisition to retention and expansion.
- Bring clarity across segments (Education / Corporate) and motions (self-serve vs sales-led), ensuring consistent value delivery to our customers.
2️⃣ Funnel & Process Ownership
- Design, document, and continuously improve end-to-end processes (lead qualification, onboarding, renewals, expansion, low-touch and scalable motions).
- Identify friction points and bottlenecks across the funnel and proactively solve them.
- Improve forecast accuracy in collaboration with the Finance team.
- Ensure our processes enable teams to focus on what matters most: customer impact.
3️⃣ Tools, Systems & Data Reliability
- Own Wooclap’s growth tools ecosystem (CRM, billing, analytics, marketing tools — e.g. Hubspot, Pipedrive, Metabase, Teamleader, etc.).
- Ensure data consistency, automation, and reliability across systems.
- Be the go-to person for CRM structure, data model, and evolutions.
- Partner with Finance to ensure alignment between operational data and financial reporting.
4️⃣ Reporting, Insights & Decision Support
- Build and maintain dashboards covering:
- Pipeline & conversion
- Lead quality (MQL / SQL / CSQL)
- Renewals, churn & expansion
- Self-serve vs sales-led performance
- Provide clear, actionable insights to:
- Heads of Sales, Marketing, and CX
- Leadership team
- Translate data into concrete recommendations that improve performance and customer value.